Terms of Service

Welcome to usmankde.shop, operated by Yangzhou Bozhu Technology Co., Ltd. (“we,” “us,” or “our”). By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our platform.

  1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Yangzhou Bozhu Technology Co., Ltd. By using our website, placing an order, or making a purchase, you acknowledge that you have read, understood, and agree to comply with all the terms and conditions outlined herein. If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our platform after the posting of modified Terms constitutes your acceptance of the new terms. We encourage you to review these Terms periodically to stay informed of updates.

  1. Products and Services

2.1 Product Description

We specialize in handmade greeting cards, each crafted with care and attention to detail. While we strive to provide accurate descriptions, images, and pricing information on our website, we do not warrant that the product details, colors, or other content are entirely accurate, complete, or error-free. The actual appearance of the product may vary slightly from the images displayed due to differences in monitor settings and the handmade nature of our items.

2.2 Order Placement

When you place an order through our website, you are making an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity. We will notify you via email if your order is accepted or rejected. Once your order is accepted, a binding contract is formed between you and us.

2.3 Pricing and Payment

All prices listed on our website are in [specify currency, e.g., USD] and are subject to change without notice. We accept PayPal as the primary payment method. You agree to provide accurate and complete payment information, and you authorize us to charge the total amount of your order (including product prices, shipping fees, and any applicable taxes) to your selected payment method. If your payment is declined or cannot be processed for any reason, we will notify you and may cancel your order.

  1. Shipping and Delivery

3.1 Shipping Time

We aim to process and ship orders within 1-2 business days. The estimated delivery time for most destinations is 7-15 business days, excluding weekends and public holidays. However, delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or transportation disruptions. We are not responsible for delays caused by these external factors.

3.2 Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be informed of the shipping cost during the checkout process before completing your purchase. We may offer free shipping promotions from time to time, which will be clearly stated on our website.

3.3 Tracking and Delivery Confirmation

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery. It is your responsibility to ensure that the delivery address provided is accurate and complete. We are not liable for orders delivered to incorrect addresses provided by you.

  1. Returns and Refunds

4.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your handmade greeting card, you may return it within 14 days of delivery for a refund or exchange, provided that the item is in its original condition, unused, and in the original packaging. Customized or personalized cards are not eligible for return unless they are defective.

4.2 Defective Products

If you receive a defective or damaged product, please contact our customer service team at usmankde@sina.com within 7 days of delivery, providing clear photos of the issue. We will review your claim and, if approved, arrange for a replacement or full refund, including shipping costs.

4.3 Refund Process

Once we receive and inspect the returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider’s policies.

  1. Intellectual Property Rights

All content on our website, including but not limited to text, images, logos, graphics, and product designs, is the property of Yangzhou Bozhu Technology Co., Ltd. or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any of our content without our prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, Yangzhou Bozhu Technology Co., Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim related to our products or services shall not exceed the total amount paid by you for the order in question.

  1. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the court with jurisdiction over our company’s location.

  1. Contact Information

If you have any questions or concerns about these Terms, please contact us at: Yangzhou Bozhu Technology Co., Ltd. Room 101, Building A1, No. 198 Wuzhou East Road, Yangzhou Economic Development Zone Email: usmankde@sina.com