Return and Refund Policy
Welcome to usmankde.shop, operated by Yangzhou Bozhu Technology Co., Ltd. We are committed to providing you with high-quality handmade greeting cards and excellent customer service. This Return and Refund Policy is designed to ensure a fair and transparent process for all our customers. Please read it carefully before making a purchase.
- Eligibility for Returns
1.1 Defective or Damaged Items
If you receive a handmade greeting card that is defective, damaged, or does not match the description on our website, you are eligible for a return or replacement. Defects may include but are not limited to incorrect printing, torn edges, missing components, or poor craftsmanship. Damages caused during shipping are also covered under this policy.
1.2 Change of Mind
We understand that sometimes you may change your mind after making a purchase. For non-defective items, we offer a 14-day return period from the date of delivery. To be eligible for a return due to change of mind, the item must be in its original condition, unused, and in the original packaging. The packaging must be intact and not damaged in any way.
- Return Process
2.1 Initiate a Return Request
To initiate a return, please contact our customer service team at usmankde@sina.com within the eligible time frame. In your email, please provide your order number, a detailed description of the issue, and clear photos of the item (if applicable). Our customer service team will respond to your request within 24 business hours and provide you with further instructions.
2.2 Return Authorization
Once your return request is approved, we will issue a return authorization number (RAN). Please clearly write this number on the outside of the package when sending the item back. Returns without a valid RAN may be rejected or delayed.
2.3 Shipping the Item Back
You are responsible for the cost of shipping the item back to us, unless the return is due to our error (e.g., defective or damaged item, wrong item shipped). We recommend using a trackable shipping service to ensure the safe delivery of the returned item. Yangzhou Bozhu Technology Co., Ltd. will not be responsible for items lost or damaged during the return shipping process.
2.4 Address for Returns
Please send the returned item to the following address: Room 101, Building A1, No. 198 Wuzhou East Road, Yangzhou Economic Development Zone, Yangzhou, China
- Refund Process
3.1 Inspection of Returned Items
Once we receive your returned item, our team will inspect it to verify its condition and eligibility for a refund or replacement. This inspection process may take 3-5 business days.
3.2 Refund Approval
If the returned item meets the eligibility criteria, we will approve your refund. The refund will be processed to your original payment method (PayPal) within 5-7 business days after approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.
3.3 Refund Amount
For defective or damaged items, we will refund the full purchase price, including any shipping costs you paid. For returns due to change of mind, we will refund the purchase price of the item, but the original shipping cost will not be refunded. If you received a discount or used a coupon code when making the purchase, the refund will be based on the discounted price.
- Replacement Process
4.1 Replacement Eligibility
If you prefer a replacement instead of a refund for a defective or damaged item, we will arrange for a new item to be shipped to you as soon as possible. Replacements are subject to product availability. If the item is out of stock, we will offer you a refund or an alternative product of similar value.
4.2 Shipping for Replacements
We will cover the shipping cost for the replacement item. You will receive a tracking number once the replacement has been shipped, allowing you to monitor its delivery.
- Exceptions to the Return and Refund Policy
5.1 Customized Items
Handmade greeting cards that are customized or personalized according to your specific requirements are not eligible for return or refund, unless they are defective or damaged. We recommend carefully reviewing your customization details before placing your order.
5.2 Items Returned After the Eligible Time Frame
Returns requested after the 14-day return period for change of mind or after the specified time frame for defective items may not be accepted. In such cases, our customer service team will evaluate the situation on a case-by-case basis.
5.3 Items Not in Original Condition
Items returned in a used, damaged, or altered condition (other than damage caused during shipping) may not be eligible for a full refund or replacement. Our team will assess the condition of the item and determine the appropriate course of action.
- Customer Service
If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at usmankde@sina.com. We are here to assist you and will respond to your inquiry as quickly as possible.
- Changes to the Return and Refund Policy
Yangzhou Bozhu Technology Co., Ltd. reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Thank you for choosing usmankde.shop. We value your business and strive to ensure your satisfaction with every purchase.